Customer Service Representative

Company: Solucion
Location: Charlotte
Posted on: April 3, 2025

Job Description:

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This position requires strong communication skills, proficiency in Microsoft Excel and Word, and a solid understanding of computer systems.

Job Responsibilities:

* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Provide accurate information regarding products, services, and company policies.
* Resolve customer complaints efficiently and effectively, escalating issues when necessary.
* Maintain detailed and accurate records of customer interactions in the database.
* Collaborate with other departments to address customer needs and improve service delivery.
* Utilize Microsoft Excel to track customer interactions, analyze data, and generate reports.

Qualifications:

* High school diploma or equivalent required.
* Proficiency in Microsoft Excel and Word.
* Strong computer skills and the ability to learn new software quickly.
* Excellent verbal and written communication skills.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Schedule:

Monday thru Friday 8am-5pm

Payrate:

$18 hrly with weekly pay

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Keywords: Solucion, Charlotte , Customer Service Representative, Sales , Charlotte, North Carolina