Business Systems Analyst- (PMWeb Application Support)

Company: CBRE
Location: Charlotte
Posted on: April 6, 2025

Job Description:

Business Systems Analyst- (PMWeb Application Support)

Job ID

213563

Posted

04-Apr-2025

Service line

PJM Segment

Role type

Full-time

Areas of Interest

Data & Analytics, Digital & Technology/Information Technology, Project Management

Location(s)

Charlotte - North Carolina - United States of America, Dallas - Texas - United States of America, Des Moines - Iowa - United States of America, Minneapolis - Minnesota - United States of America, Phoenix - Arizona - United States of America

About the Role:

As a CBRE Business Systems Analyst, you will be responsible for formulating and defining system scopes and objectives for the PMWeb project management platform.

This role is part of the Business Systems Job Function. They are responsible for working with internal partners and business units to develop, install, and enhance new and current systems. They will also work with PMWeb Developers, Technical Teams and clients to document and implement system enhancements that have been properly tested and maintain detailed application business processes.

What You'll Do:

Respond to stakeholder inquiries regarding system processes and capabilities.

Research and support end-user applications and test end-user processes using defined guidelines.

Troubleshoot and resolve user issues related to PMWeb. Replicate and document issues for further escalation.

Develop relationships with clients and internal and external IT teams.

Gather information on areas of improvement and recommend changes to increase user satisfaction.

Collaborate with Technical teams to address system-level issues.

Log work tickets with external product vendors or support organizations. Provide end-users with a simple explanation of ways to use the systems in a more efficient manner.

Support PMWeb synchronization with Account Payable systems.

Follow procedures for complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications.

Maintain digital storage and version control of design documents and workflows.

Support data migration efforts.

Deliver correspondence, presentations, and other materials for end-user training.

Support ongoing training and delivery plans. Conduct training sessions and support onboarding of new users.

Assist with creating customized queries and reports utilizing table matrices.

Have some knowledge of standard principles with limited practical experience in applying them.

Lead by example and model behaviors that are consistent with CBRE RISE values.

Impact the quality of own work.

Work within standardized procedures and practices to achieve objectives and meet deadlines.

Exchange straightforward information, ask questions, and check for understanding.

What You'll Need:

Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience with PMWeb and Jira is required.

Ability to use existing procedures to solve standard problems.

Experience with analyzing information and standard practices to make judgments.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Organizational skills with a strong inquisitive mindset.

CBRE - Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $75,000.00 annually and the maximum salary for this position is $88,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Keywords: CBRE, Charlotte , Business Systems Analyst- (PMWeb Application Support), Professions , Charlotte, North Carolina