Customer Supply Chain Analyst

Company: Joul--
Location: Charlotte
Posted on: April 3, 2025

Job Description:

Job Title: Customer Supply Chain Analyst

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Location: Charlotte, NC
Hours/Schedule: Normal business hours/ Hybrid- 3 days onsite
Type: Contract

Overview
Leading food manufacturing company looking for an experienced Customer Supply Chain Analyst. Ideal candidates should have 1-2 years of experience in Customer Service with an emphasis on Order Management and Transportation, preferably in a cross-functional high-volume consumer products environment.

Responsibilities Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles.
Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.
Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or company.
Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.


Requirements Bachelor's Degree and/or four years related experiences
Minimum 1-2 years previous experience in a Customer Service with emphasis on Order Management, Transportation, and experience working with cross-functional business units in a high-volume consumer products environment preferred.
Demonstrated ability to quickly learn new system (e.g. SAP, Microstrategy, etc.).
Microsoft Office skills. Proficient in Excel and capable of manipulating data for insights
Demonstrated experience working cross-functionally and managing multiple priorities desired.
Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers and managers.



Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.


Ref: #558-Scientific

Keywords: Joul--, Charlotte , Customer Supply Chain Analyst, Professions , Charlotte, North Carolina