System Support Manager-Engineering & Construction Applications
Company: Brightspeed
Location: Charlotte
Posted on: October 12, 2024
Job Description:
Company DescriptionAt Brightspeed, we are reimagining how people
live, work, play and connect by providing fast, reliable internet
connections and an awesome customer experience in twenty states
throughout the Midwest and South.Backed by funds managed byApollo
Global Management,our vision is to accelerate the upgrade of copper
to fiber optic technologies, bringing faster and more reliable
internet service to many rural markets traditionally underserved by
broadband providers, while delivering best-in-class customer
experience.Be a part of the team that will make this vision a
reality....designing and building a world class fiber network and
creating a customer experience second to none.Job
DescriptionBrightspeed has an exciting opportunity for a System
Support Manager to join our rapidly growing team! As a System
Support Manager, you will oversee solutioning, developing and
maintaining systems that support the Engineering and Construction
team.You will be part of the evaluation, design, documentation,
implementation, testing and performance for various systems.You
will work closely with internal IT business partners as well as 3rd
Party Development teams to support the Business Operations team.
Ensuring alignment of application/process long term goals and
visions. The principal purpose is to drive automation, process
efficiency and customer service support.As System Support Manager -
Engineering & Construction Applications, your responsibilities will
include:
- Drive advanced technical direction and support for multiple
applications within the Engineering and Construction system
stack
- Define, document, design, test and implement strategies to
enhance & support Network Systems including Engineering, Service
Delivery & Assurance, NOC and Field Operations
- Strong leadership skills. Ability to work directly with
internal and external IT partners as well as End Users.
- Support the IT Agile process with strong knowledge of JIRA;
SQL, Dashboards, Kanban, queries etc. by clearly documenting
technical requirements and use cases
- Understand & interpret (SQL String) Code, Request, Response,
etc. details to troubleshoot and deliver technical bug resolution
requirements to IT & 3rd Party Developers
- Ability to perform RCA (Root Cause Analysis) post system
outage
- Balance priorities from complex cross functional teams while
developing innovative system solutions to business challenges
- Build technical guidelines used by Learning & Development for
curriculum creation & training as well as end user self-serve
consumption
- Present program updates/status to leadership and
stakeholdersQualificationsWHAT IT TAKES TO CATCH OUR EYE:
- Bachelors in Network Technology/Engineeringor relevant
professional experience
- 7 years' experience with
- Telecom industry, Network systems
- Driving software development lifecycle
- Technical Project Management
- Experience with IT systems requirements & development, agile
processes, end to end & UAT testing
- Application specific experience: IQGeo, GIS, ESRI, ArcGIS,
AutoCAD, MicroStation
- UI/UX - JavaScript, React JS
- Experience with data visualization tools (Power Platform, Big
Query or Data Lake)
- Experience with PL/SQL development specific to PostgreSQL,
Oracle and MySQL databases
- Demonstrated experience in crisis management
- Firm grasp of networking concepts including Fiber and PON
networks
- Ability to understand and explain complex technical
information
- Experience with latest trends in technology both mobile and
web, to design and built innovative and efficient solutions
- Program/Project Management experience
- Ability to work successfully in both a team environment and
independently
- Excellent verbal and written communication skills to include
preparing presentations for executives and senior leadership
teamBONUS POINTS FOR:
- Master's degree.
- Experience with scripting languages such as Python and
UNIX
- PMP Certification
- Application specific experience:Fireworks, Bidmaster,Network
Design System, TIRKS, WFMT,DataNet, FT3(Atlassian), CDMMS,ARMOR,
Sitetracker,Salesforce,MARTENS, Optius/Oden, Omnivue, TNMS, E2
#LI-RM1Additional InformationWHY JOIN US?We aspire to contemporary
ways of working.At Brightspeed, we have roles that are designated
as remote, hybrid, office or field-based, depending on the
position, business needs and individual circumstances. We have a
brand new, state-of-the-art corporate HQ in Charlotte, NC and we
prioritize hiring talent in the Charlotte area, whenever possible,
to make it a truly vibrant destination for our hybrid workforce. We
also invest in technology that enables our entire team to stay
connected. Why? Because Brightspeed recognizes the value of finding
the best talent for the job, wherever they may be.We offer
competitive compensation and comprehensive benefits.Our benefits
and paid time off programs reflect our underlying belief in
promoting overall wellness throughphysical, emotional and financial
health.Brightspeed offers a comprehensive benefit program,
including competitive medical, dental, vision, and life insurance;
an employee assistance program; a 401K plan with company match and
a host of voluntary benefits.Diversity, equity and inclusionare at
the center of our grounding belief inBeing Real.When we bring our
authentic selves to work, everyone is better as a result. A diverse
team helps us befierce advocatesfor moreaccessible,inclusiveand
high-quality internet, because webelieve doing so promotesequityin
the communities we serve.Brightspeed is an Equal Opportunity
EmployerFor all applicants, please take a moment to review our
Privacy Notices:
- WHY JOIN US?We aspire to contemporary ways of
working.Recognized as a Top Workplace by the Charlotte Observer,
Brightspeed HQ is located on the 7th floor of the new Vantage South
End - East Tower in Charlotte, NC.We prioritize hiring talent in
the Charlotte area, whenever possible, to make it a truly vibrant
destination for our hybrid workforce. At Brightspeed, we have roles
that are designated as remote, hybrid, office or field-based,
depending on the position, business needs and individual
circumstances. We also invest in technology that enables our entire
team to stay connected. Why? Because Brightspeed recognizes the
value of finding the best talent for the job, wherever they may
be.We offer competitive compensation and comprehensive benefits.Our
benefits and paid time off programs reflect our underlying belief
in promoting overall wellness throughphysical, emotional and
financial health.Brightspeed offers a comprehensive benefit
program, including competitive medical, dental, vision, and life
insurance; an employee assistance program; a 401K plan with company
match and a host of voluntary benefits.Diversity, equity and
inclusionare at the center of our grounding belief inBeing
Real.When we bring our authentic selves to work, everyone is better
as a result. A diverse team helps us befierce advocatesfor
moreaccessible,inclusiveand high-quality internet, because
webelieve doing so promotesequityin the communities we
serve.Brightspeed is an Equal Opportunity
Employer/Veterans/DisabledFor all applicants, please take a moment
to review our Privacy Notices:
- Videos To Watchhttps://vimeo.com/681585068
Keywords: Brightspeed, Charlotte , System Support Manager-Engineering & Construction Applications, Professions , Charlotte, North Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...