SAFE ALLIANCE - COURTHOUSE NAVIGATOR

Company: Ascend Nonprofit Solutions
Location: Charlotte
Posted on: November 15, 2024

Job Description:

Essential Duties and ResponsibilitiesSupport the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by:

• Using a trauma-informed, client-centered approach to:
  • Provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals.
    • Provide in person, courtroom support, accompaniment to survivors of intimate partner violence, sexual assault, and child maltreatment.
      • Ensure coordinated client care by working with key community partners, including courthouse personnel.
      • Provide outreach throughout the courthouse to enhance access to community resources and to provide support to survivors navigating court.
      • Act with client in mind and work to meet client's needs and expectations to the extent possible.
        • Administration
          • Track and monitor specific court outcomes that may be used to better understand issues survivors face within the court system and to collaborate with community partners to understand and improve these outcomes.
          • Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases including CSN, Raiser's Edge and Timeforce.
          • Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
          • Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
          • Stewardship
            • Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
            • Participate in community meetings and committees as assigned by supervisor.
            • Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
            • Facilitate pro bono representation through training and support as needed.
            • Professional Development
              • Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
              • Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
              • • Contribute to agency effectiveness by performing other duties as assigned.
                • Core Competencies
                  • Demonstrate all agency competencies.
                  • Demonstrate the position agency competencies:
                    • Action Oriented/Planning and Organizing
                    • Decision Making/Problem Solving
                    • Formal Presentation
                    • Initiative
                    • Teamwork
                    • Technical/Professional Knowledge and SkillsEducation and/or Work Experience Requirements
                      • Requirements: High School Diploma, GED, or Equivalent Experience
                      • Preferences: Experience working with victims or experience in human services.
                      • Language: Spanish-speaking preferredPhysical Requirements
                        • Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull or otherwise move objects, including the human body.
                        • Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
                        • Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
                        • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
                        • Employee must have access to transportation that allows them to meet all job requirements in a timely fashion. Position may require staff to work outside of the typical work hours as the agency provides services 24/7.

Keywords: Ascend Nonprofit Solutions, Charlotte , SAFE ALLIANCE - COURTHOUSE NAVIGATOR, Other , Charlotte, North Carolina