PET GROOMER (EXPERIENCE REQUIRED)
Company: PetSuites
Location: Charlotte
Posted on: October 15, 2024
Job Description:
The Groomer is a commission-based position within the Resort and
reports directly to the General Manager. We believe in the mission
of Pet Lovers Delighting Pet Lovers and we demonstrate this through
being Playful, Passionate, Personal and Professional. A successful
candidate for this position will be someone who not only embraces
this culture, but is a team player, self-motivated, takes direction
well, has excellent communication skills, and great attention to
detail. This is a service-related industry and you should not only
be skilled at customer service, but passionate about helping
people. Most importantly, candidates should have experience
grooming or bathing all breeds of dogs and cats. Primary
responsibilities are to ensure that all pets in your care receive a
groom that is of professional quality that meets or exceeds the
client's request without ever compromising the physical and
emotional health of the pet.
A Day in the Life:
This role is very important to our pets and their parents. You're
the one who makes them feel like a million bucks! Oftentimes, you
are helping keep their pet healthy by maintaining a clean and
well-groomed animal. Daily, you'll work on both animals with
reservations, walk-in appointments and some of our guests who are
staying with us in boarding. You'll perform a full groom, simple
baths and touch ups and sometimes, the random
emergency-someone-just-peed-on-themselves-because-they-are-so-excited-bath.
You'll not only communicate with the dog(s), but also have a lot of
interaction with mom and dad. You'll document what you are seeing -
sometimes you're the first to notice an issue and can help the
parents solve a health concern. And let's not forget -- you're
probably going to scoop some poop, clean up some pee, go home with
some fur on you and get lots of sloppy kisses!
Responsibilities:
- Provide an overall positive experience for the pets as they are
being groomed, including compassion, gentleness, reassurance,
safety, and comfort.
- Ensure that all guests are groomed or bathed (depending on the
parent's requests) to the parent's specifications. Grooms/Baths
must be completed on time.
- Works with Resort Hosts to schedule or schedule grooming
appointments yourself, including setting up new clients in online
software and discussing vaccination protocol with both new and
existing clients.
- Meet and greet all grooming clients whenever possible to
discuss grooming instructions after assessing the dog's coat and
condition. Meet with clients or communicate after groom on results,
including providing report cards. Suggest any added services that
would be beneficial to the client.
- Return all phone calls and emails in a timely manner. Grow your
business by rescheduling any appointments.
- Ensure client satisfaction by resolving any customer service
issues within your capabilities.
- Properly maintain all grooming tools to ensure quality of
grooms. Check equipment on a regular basis to ensure it is not
hazardous to guests.
- Promptly notify the manager if supplies are needed (bandana,
shampoos, etc.).
- Maintain a sanitary and healthy environment by following the
resort's standards of cleaning and disinfecting your workspace. See
below for details.
- Cleaning is essential: All hair must be swept off the floor in
a timely manner. Bathing and drying rooms must be cleaned before
going home. Grooming area must be tidy (windows cleaned, floor
mopped, computer station cleaned.).
- Disinfecting drying rooms is crucial. Use disinfectant daily
and bleach weekly on all drying rooms.
- Monitor guest's health while grooming or bathing. Report any
unusual concerns to the general manager and the pet parent.
- Ensure the guest has water and a chance to go potty if he or
she will be with you for over 2 hours.
- Follow all standards of safety with regards to handling guests,
particularly aggressive guests and escape artists.
- Pay specific attention to kennel tags, (Meds Person to Feed,
Aggressive, Separate for Feeding, etc.).
- Adhere to pricing guidelines. Get prior approval from the
manager or pet's owner before any additional costs are added to
service.
- Effectively communicate to pet care staff that guests are with
you.
- Adhere to procedures in identifying pets while they are with
you (groom cards, name bands).
- Promptly give any laundry to pet care so that it can be
cleaned.
- Consult with other departments. Work with a team who all
exemplify these qualities:
- A passion for animals and animal care, especially dogs + cats.
Willing to learn animal behavior to ensure their safety.
- Focuses on safe and gentle handling. Forceful, aversive,
aggressive handling, vocalizing or treatment will not be
tolerated.
- Customer Service Oriented - Ability to take care of the
customers' needs while following company procedures. Manages
difficult or emotional customer situations; Responds promptly to
customer needs; Responds to request for service and assistance.
Build trust with customers.
- Willing and able to communicate directly with clients, both
written and orally, about their dog. Works to make these lifetime
clients.
- Must be able to work under conditions that require sitting,
standing, walking, bending, reaching, pulling, pushing and
grasping.
- Conflict Resolution - Ability to handle conflict with tact and
diplomacy.
- Good teamwork and willingness to assist other departments as
necessary.
- Cheerful, friendly, positive team-oriented attitude.
- Strong attention to detail, especially where documentation is
concerned. Ability to work in computer systems such as Microsoft
Office.
- Reliable, punctual, and dependable.
- Ability to work a flexible schedule, including holidays and
weekends.
- Ability to take direction well and apply it independently.
- Ability to work in temperature extremes, work outside, or in
distracting work environments such as loud noise/sound.
- Ability to tolerate being in close contact with various bodily
fluids and to get dirty frequently.
- Physically able to handle dogs of all sizes and to lift up to
60 lbs.
- Other duties as assigned. Qualifications For This Position:
Education: Professional Grooming Certifications preferred but not
required
Experience:
- Two to four years professional grooming experience
preferred
- Strong knowledge of individual breed standards and breed
cuts
- Use of proper scissoring techniques
Equal Employment Opportunity:
NVA Pet Resorts is an Equal Opportunity / Affirmative Action
employer committed to diversity in the workplace. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, age, national
origin, disability, protected veteran status, gender identity or
any other factor protected by applicable federal, state or local
laws.
Keywords: PetSuites, Charlotte , PET GROOMER (EXPERIENCE REQUIRED), Other , Charlotte, North Carolina
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