Sr. Product Manager (Salesforce CRM)

Company: Lowe's
Location: Charlotte
Posted on: April 13, 2025

Job Description:

Your ImpactThe Sr. Product Manager owns the vision and strategy, roadmap, and feature definition for large cross-functional and/or highly complex products. Responsibilities include defining the roadmap as well as planning and managing products and product features through the product development process. This role manages the product backlogs for a product group while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders. Finally, this role identifies and manages projects with a high level of autonomy. The role manages multiple product designs at any given time while partnering closely with the business to understand pain points and develop the go-to-market strategy.What you will do

• Drives the vision and direction for the product, with support from product leaders. Finalizes the directional path by focusing on product value delivered in line with objectives and key results (OKRs). Drives product execution through a proactive cross-functional approach with relevant teams.
• Works through ambiguity to build OKRs for products that support product portfolio and organizational OKRs and align with business partners.
• Works with other product managers and business leaders to understand trade-offs and prioritization of features based on overall product vision. Establishes feature design trade-offs to drive critical/mass adoption.
• Defines customer/user experience that has an impact on products at the domain level.
• Understand competitive trends within a given product. Identifies opportunities to drive innovative customer experiences.
• Leads agile ceremonies and works with the team to clarify expectations and enables the scrum team to continually learn and improve.
• Engages teams to ensure usable, viable, and feasible products. Prioritizes effectively and communicates how user value is being delivered according to the product roadmap.
• Establishes product advocacy and builds influence amongst the product team, business partners, and directors.
• Serves as an expert in their product. Influences the direction of a well-defined product. Participates in aligning necessary work from partners to achieve the value of their product.
• Participates in product marketing and uses it to drive a deep understanding of the assigned product with peers and leaders. Provides input to develop product market-fit strategies.
• Owns and drives product plans for a defined scope of the product. Leverages data to help drive alignment.
• Defines objectives and data required for analytics needed either independently or in conjunction with business partners for their product which is well defined. Leverages product analytics and insights.
• Defines key metrics of the product and consistently monitors the health and business impact of the product. Partners with engineering to build tracking/monitoring needed to get to the data.Required Qualifications
• Bachelor's degree in business, marketing, engineering, communications, or related field (or equivalent work experience in lieu of degree).
• 3 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing.
• Experience working with CRM platform capabilities, including customization, integrations, automation, and reporting.
• Experience working with sales, service, and marketing teams to define CRM solutions that drive business impact.
• Experience in an agile software environment with a strong writing ability.
• Experience working cross-functionally in a large organization.
• Experience working closely with senior leadership.
• Experience translating data into quantifiable actions/deliverables.Preferred Skills/Education
• Certified Scrum Product Owner.
• Master's degree in business administration or similar advanced degree.
• Salesforce CRM.Where You'll Be;
• Associates are required to relocate to the Charlotte region to foster collaboration and facilitate improved testing and support.
• Lowe's supports a Flex Office concept where in-person work is required two days per week at the Charlotte Tech Hub.
• Most business meetings are planned around the Eastern time zone.About Lowe'sLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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Keywords: Lowe's, Charlotte , Sr. Product Manager (Salesforce CRM), Executive , Charlotte, North Carolina