General Manager

Company: Gilder Search Group
Location: Charlotte
Posted on: March 22, 2025

Job Description:

Tagged: Commercial Sales Rep , Sales , Moving and Storage , Operations , Logistics , Customer Service Manager , Office & IndustrialA Moving and Storage General Manager oversees all aspects of a moving and storage facility, including managing staff, customer service, operations, inventory, finances, and ensuring efficient and profitable day-to-day operations while maintaining high customer satisfaction standards, often with a focus on safety and compliance with industry regulations; key responsibilities include managing budgets, scheduling moves, supervising crews, resolving customer issues, and maintaining facility upkeep.Key Responsibilities:Operational Management:

• Oversee daily moving and storage operations, including scheduling crews, assigning tasks, and monitoring progress.
• Manage vehicle fleet, ensuring proper maintenance and availability.
• Monitor inventory levels of packing materials and storage units.
• Implement safety protocols and procedures to prevent damage and injuries.Customer Service:
  • Interact with customers to understand their moving needs, provide accurate quotes, and address concerns.
  • Manage customer relations, resolving complaints and ensuring positive experiences.
  • Handle damage claims and coordinate necessary repairs.Staff Management:
    • Hire, train, and supervise moving crews, including performance evaluations and disciplinary actions.
    • Develop and maintain a positive work environment, fostering team collaboration.
    • Ensure staff compliance with company policies and industry regulations.
    • Manage the facility budget, tracking expenses and revenue to maximize profitability.
    • Analyze financial reports to identify areas for cost reduction and revenue growth.
    • Monitor pricing strategies and adjust as needed.Marketing and Sales:
      • Develop and implement marketing strategies to attract new customers
      • Generate leads and close sales, including providing estimates and negotiating contractsFacility Management:
        • Maintain the cleanliness and security of the storage facility
        • Conduct regular facility inspections to identify and address maintenance issuesRequired Skills and Qualifications:
          • Proven experience in the moving and storage industry, ideally with management responsibilities.
          • Excellent customer service skills and ability to build rapport with clients.
          • Strong leadership and team management abilities
          • Financial acumen, including budget management and profit and loss analysis
          • Strong organizational and time management skills
          • Valid driver's license and clean driving record
          • Ability to work flexible hours, including weekends and holidays
            #J-18808-Ljbffr

Keywords: Gilder Search Group, Charlotte , General Manager, Executive , Charlotte, North Carolina