-Sr Operations Team Lead- Global Funding and Cash Management-Global Market Operations

Company: Disability Solutions
Location: Charlotte
Posted on: February 17, 2025

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Summary:This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

• Resolves day-to-day problems and executes deliverables within the business unit.
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
• Manages team workload and provides oversight and direction to team.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities.
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit.
  • Main point of contact supporting the AMRS GFCM Funding and Payments line of business.
  • This role supervises multiple functions within the business and will be responsible for daily management of processes and associates performing processes.
  • The role will also play a key part in relevant initiatives, audits, and process improvement activities.
  • This role will have interaction with multiple, senior business partners from within Corporate Treasury, Finance, Audit, Global Markets, and various branches.Responsibilities:
    • Manage day-to-day activity supporting GFCM AMRS including approving payments, journal entries, breaks resolution, employee schedules, and one off requests.
    • Train and develop staff to provide coverage, career advancement, and diversity of solutions to problems.
    • Support the funding of AMRS-based cash account
    • Support the payments processes for the Prime Broker line of business
    • Participate in projects, initiatives, audits, and process improvement activities and documentation
    • Provide meaningful feedback and performance appraisals
    • Minimize risk within the framework of the firm's risk management appetite.Required Skills:
      • Presentable, confident and client focused.
      • Excellent communications skills and ability to present to an audience
      • Ability to work under pressure in a team environment
      • Experience managing or supervising a diverse work force with the intent of leveraging diverse experiences
      • Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
      • Knowledge of Operational Risk, Process Improvement and Funding--- Presentable, confident and client focused.
      • A keen sense of urgency
      • A desire to learn upstream and downstream impacts to the process
      • Able to prioritize under stressful situations
      • Experience with banking products and processes
      • Financial services background------ Ability to work under pressure in a team environmentSkills:--- Leadership Development--- Performance Management--- Process Management--- Process Performance Management--- Talent Development--- Account Management--- Client Management--- Customer Service Management--- Relationship Building--- Business Operations Management--- Policies, Procedures, and Guidelines--- Risk ManagementShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Charlotte , -Sr Operations Team Lead- Global Funding and Cash Management-Global Market Operations, Executive , Charlotte, North Carolina