VMO_IT Program Manager IV

Company: Innova
Location: Charlotte
Posted on: February 16, 2025

Job Description:

Innova Solutions has a Client that is immediately hiring for a IT Program Manager IV>

Is this the role you are looking for If so read on for more details, and make sure to apply today.

Position type: Contract>
Duration: 12+ months>
Location: Hybrid 3 days onsite in Chandler, AZ >

As a(n) IT Program Manager IV> you will:

Responsibilities:
Facilitate and distribute minutes for video/teleconference meetings involving a large number of participants, leading individuals outside your group to determine actual Root Cause (RC) of problems.
Identify Single Point of Failures, determine mitigation plans and track opportunities for improvement; leveraging operational excellence processes that will minimize adverse impact of incidents on the business and prevent reoccurrence.
Manage planned changes and ensure no disruption of production environment.
Establish, create, and maintain operational support playbooks and escalation information, including triage engagement and escalations.
Understand and drive providers adherence to SLA terms and Compliance Standards.
Accountable for planned maintenance Change Management submissions, approvals, and oversight.
Provide oversight and assistance with planning and execution of Disaster Recovery exercises.
Analyze and report trends, identify non-functional and business risks/gaps associated with vendor service Availability, Stability, Resiliency, and Disaster Recovery capabilities.
Create solid written business cases, deliver presentations that propose recommended solutions, process improvements needed to achieve greater overall system stability and resiliency.
Management of active problems ensuring they are kept up to date with clear concise information.
Engaging with appropriate technical and business teams across the enterprise to assist in the resolution of problem records.


Requirement:
BS degree (Preferred: Engineering, Technology, or Computer Science) or equivalent experience.
Must be a mature self-starter able to multi-task in a fast-paced environment with minimal direction. Must manage competing priorities under tight deadlines while maintaining necessary processes, controls and procedures that ensure accuracy and integrity in reporting into needed multiple SORs.
Attention to detail and organizational skills necessary for completing assigned problem management activities, using the appropriate disciplines to achieve desired outcomes.
Must have the ability to quickly establish a full understanding of business objectives and underlying drivers, to develop and drive strategies and solutions in support of initiatives and projects that will improve and measure IT services.
Excellent listening, written and verbal communication skills; comfortable engaging across a very large difficult to navigate multi-disciplined technology and business organization.
Proven experience translating technical system analysis into a solid written business case for management interpretation and action.
3-5 years of ITSM/ITIL framework experience.
3-5 years creating and delivering technical analysis reports, presentations and other artifacts as related to responsibilities listed above.
3-5 years working knowledge of IT system administration best practices, monitoring (at all 7 layers), Internet technologies, operating systems and information system technologies (Web Tier, Application Tier, Database Tier, Storage Tiers, Cloud environments) as the role requires expertise analyzing IT system designs for operational resiliency, High-Availability and DR capabilities, and then documenting weaknesses and gaps.
Must exhibit excellent listening and strong relationship skills, which are essential for driving groups toward desired outcomes within prescribed timeframes. Related prior experience is required.
Experienced at performing with a professional level of etiquette in high pressure Strong inter-personal, influencing, negotiating, consensus building, and conflict resolution skills are crucial.
Data Analysis, Analytics, and Reporting


The ideal candidate will have:

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Roshni Jaiswal
Assistant Manager - Recruitment
Innova Solutions
Tel:(+1) 678-648-7385

PAY RANGE AND BENEFITS:

Pay Range*:
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications


Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin,

sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).


ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.


Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated - Client Diamond Award Winner (2020)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Advanced Tier Services partner with AWS and Gold with MS


Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.


The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Charlotte , VMO_IT Program Manager IV, Executive , Charlotte, North Carolina