Head of Vertical, Customer Program Management

Company: Damco Spain SL
Location: Charlotte
Posted on: November 14, 2024

Job Description:

Are You Ready to Navigate the Future of Global Trade?Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.What we Offer:

• Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.
• Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.
• Competitive Rewards: Benefit from a compensation package matching your role as a successful industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.About the role:As the Head of Vertical in NAM Customer Program Management, you will oversee a team dedicated to innovation and rapid response to clients' needs based on a deep awareness of their business from both tactical and strategic perspectives. You will manage a network of Client Program Managers / Directors assigned to key accounts within a specific Vertical or group of Verticals, creating a framework focused on global operational performance management, business retention, supply chain optimization, value creation, people development and supervision of the Customer Program Management community.In this role, you will:
• Accountable to ensure a well-performing CPM team is in place that is set up to meet the goals of the accounts for operational execution, service delivery and financial objectives.
• Provide strategic direction to the CPM team and ensure the CPM team has the tools, training, and infrastructure to perform in their roles.
• Oversight of the operational performance and guidance on performance improvements for accounts in scope.
• Collaborate and support other members of the global account team to assure desired performance and service level.
• Ensure CPM team conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction.
• Ensure improvement projects across accounts are in place and that the learnings are captured and distributed in Maersk. Participate, support, or manage as needed. Ensure to track value of improvements.
• Drive a culture of Operational Excellence within the CPM community, conduct regular performance dialogue in the main executing sites to detect existing and potential process flaws, identifying corrective or preventive measures where indicated, and follows up to ensure processes have been improved and implemented.
• Provide accessible daily management to handle escalations, coaching, internal review sessions and external customer meetings.
• Stimulate the CPM team to enhance the performance for their global/regional accounts by sharing best practices, joining review meetings and/or covering during absence.
• Provide structure for best practice sharing in daily, weekly, monthly, quarterly forums that help to educate and develop within region and outside Region and across teams.
• Ensure that the CPM team follows global and regional guidelines regarding role definition, job demarcations, initiatives, and tools.
• Build and maintain the CPM succession pipeline.
• Provide and oversee structure to ensure external KPI's are in place for all CPM accounts. Where KPI goals are not met, ensure CPM's have actions in place to improve.
• Ensure account plans and development initiatives (operational and business growth) are in place (in collaboration with sales) and being reviewed in an ongoing process.What you bring:
• Proven leadership skills and change management abilities.
• Composure under pressure and ability to prioritize.
• Assertive, decisive, and proactive.
• High sense of urgency and persistence.
• Confidence in building relationships and dealing with people.
• Ability to define a vision, objectives, and priorities.
• Capability to address both big picture and daily operational issues.
• Problem-solving skills with a systematic and structured approach.
• Supply chain optimization knowledge.
• Project management and training skills.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.Job Type: Full TimeSalary: $120,000-160,000 USD*Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors, such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
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Keywords: Damco Spain SL, Charlotte , Head of Vertical, Customer Program Management, Executive , Charlotte, North Carolina