Client Services Manager Senior
Company: Disability Solutions
Location: Charlotte
Posted on: October 10, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Commerce/Business Travel Percentage : 10 - 15%Job DescriptionAt
FIS, our technology and our people are moving forward. We advance
the way the world pays, banks and invests. We believe in building
inclusive, diverse teams. Together, we innovate to help our
colleagues, clients and communities succeed. If you're ready to
grow your career and make an impact in fintech, we have one
question: Are you FIS?About the role:As a Client Services Manager,
you will be responsible for ensuring excellent and consistent
rapport with FIS clients. You will act as the primary liaison for
the service side of the client relationship, including ongoing
relationship management, escalations, project oversight and service
deliveryThe ideal candidate will:
- Resolve complex issues requiring in-depth knowledge and
skills
- Exercise judgment in decision making, determine approach,
methods and procedures to use on new assignments.
- May coordinate and guide the work of others
- Be assigned to the most highly visible, sensitive and critical
clients
- Have proven ability to identify and facilitate commercial
opportunities
- Recommend and participate in CS improvement initiativesWhat you
will be doing:--- Ensure a positive and consistent relationship for
one or more assigned clients--- Serve as primary point of contact
to support problem resolution and ensure client retention---
Develop strong working relationships with assigned clients and FIS
resources--- Coordinate with clients, relationship managers and
other appropriate areas to ensure clients are properly serviced,
paperwork is properly executed, and all operational arrangements
are in place to service assigned accountsWhat you will need:--- The
ability to establish and maintain effective working relationships,
both internally as well as externally--- Organizational and time
management skills--- Broad knowledge of FIS products and related
services--- A strong aptitude to analyze and solve problems--- t
least 5-10 years of banking / financial industry experienceWhat we
offer you:At FIS, we are as committed to growing our employees'
careers as our own business. We offer:--- Opportunities to innovate
in fintech--- Inclusive and diverse team atmosphere--- Professional
and personal development--- Resources to contribute to your
community--- Competitive salary and benefitsFIS is committed to
providing its employees with an exciting career opportunity and
competitive compensation. The pay range for this full-time position
is $89,180.00 - $149,820.00 and reflects the minimum and maximum
target for new hire salaries for this position based on the posted
role, level, and location. Within the range, actual individual
starting pay is determined additional factors, including
job-related skills, experience, and relevant education or training.
Any changes in work location will also impact actual individual
starting pay. Please consult with your recruiter about the specific
salary range for your preferred location during the hiring
process.Privacy StatementFIS is committed to protecting the privacy
and security of all personal information that we process in order
to provide services to our clients. For specific information on how
FIS protects personal information online, please see the Online
Privacy Notice.EEOC StatementFIS is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, marital status,
genetic information, national origin, disability, veteran status,
and other protected characteristics. The EEO is the Law poster is
available here supplement document available hereFor positions
located in the US, the following conditions apply. If you are made
a conditional offer of employment, you will be required to undergo
a drug test. ADA Disclaimer: In developing this job description
care was taken to include all competencies needed to successfully
perform in this position. However, for Americans with Disabilities
Act (ADA) purposes, the essential functions of the job may or may
not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis.Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.#pridepass
Keywords: Disability Solutions, Charlotte , Client Services Manager Senior, Executive , Charlotte, North Carolina
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