Hospice Education and Quality Assurance Coordinator

Company: Well Care, LLC
Location: Advance
Posted on: April 24, 2025

Job Description:

PRIMARY JOB DUTIES

1. Assesses, interprets, plans, implements, and evaluates orientation for all newly employed personnel.

2. Assists program development with appropriate staff education activities.

3. Appropriately communicates and documents information in accordance with agency policies and procedures and discipline specific guidelines.

4. Contributes to program effectiveness.

5. Analyzes clinical quality of care provided through completion of focused audits.

6. Analyzes the agencies regulatory compliance through completion of focused audits.

7. Analyzes the agencies compliance with financial standards through completion of focused audits.

8. Participates in performance improvement activities by collaborating with clinical operations teams regarding audit findings and assisting in the development of corrective action plans.

9. Organizes and performs work effectively and efficiently.

10. Maintains and adjusts schedule to enhance agency performance.

11. Demonstrates positive interpersonal relations in dealing with all members of the agency.

12. Maintains and promotes customer loyalty.

13. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis.

14. Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation.

1.0 30% QUALITY OF WORK:

1.1 8% Assesses, interprets, plans, implements, and evaluates orientation for all newly employed personnel as evidenced by:

• Ensures that the orientation program includes all required components in accordance with applicable law, regulations, and accreditation standards.
• Enhance onboarding of new staff and enhance competency through defined educational programs
• Develops realistic and measurable learning objectives to meet the needs of individuals in orientation.
• Communicates pertinent information about the identified skills and ongoing learning needs of new staff to the manager/preceptor to provide a smooth transition from the classroom to the specific clinical orientation.
• Maintains accurate and timely records of completed orientation activities on the orientation check list and routes to the appropriate coordinator.
• Initiates the skills competency checklist during orientation and assists staff to identify and maintain accurate and timely documentation of competency in all critical skills. 1.2 6% Assists with program development with appropriate staff education activities as evidenced by:
  
  a. Annual educational needs assessment
  
  b. Quality improvement data
  
  c. Feedback from the Director and Coordinators
  
  d. Skills assessments
  
  e. Orientation and in-service evaluations
  
  a. BLS instruction
  
  b. TB skin testing
  
  c. Advanced directives
  
  d. Safety (fire hazard, communication, emergency preparedness, workplace violence, etc.)
  • Gathers and analyzes data from the following sources to identify ongoing educational needs
  • Uses adult learning principles to plan and provide in-services which are relevant to the learning needs of the staff, the health needs of the patients and the goals of the agency. Involves persons knowledgeable of the content area in planning, conducting, and evaluating in-service programs.
  • Uses teaching methods which are appropriate for achieving stated objectives.
  • Ensures that hospice aides receive 12 hours of in-service each year (12-month period) in accordance with applicable laws and accreditation standards.
  • Promotes professional growth of coworkers by sharing specialized knowledge and by being available as a resource.
  • Assists with mandatory annual education programs in accordance with applicable regulations and accreditation standards appropriate to the staff members position including but not limited to: 1.3 3% Appropriately communicates and documents information in accordance with agency policies and procedures and discipline specific guidelines as evidenced by:
    • Informs staff and management team of educational opportunities which meet mandatory and other identified needs.
    • Maintains accurate records of in-service programs' agenda, objectives, handouts, and attendance records.
    • Communicates all policy and procedure revisions and developments to appropriate staff and contractors. 1.4 3% Contributes to program effectiveness as evidenced by:
      • Collaborates in continuing performance improvement in response to audit deficits and clinical breakdowns.
      • Participates in branch management and IDG meetings and provides staff development opportunities as recommended.
      • Enhance staff competency through ongoing educational materials/in-service opportunities.
      • Participates in annual branch skills evaluation and identifies employee opportunities.
      • Collaborates/educates on the development of patient/staff educational materials. 1.5 5% Facilitates improvement of agency performance by participating in communication of audit results and development of corrective action plans with clinical operations teams.
        • Communicates audit results to the identified key stakeholders at appropriate time intervals to provide clinical leadership (and other leadership as needed) insight into clinical and compliance performance.
        • Meets regularly with key stakeholders responsible for target of audits to develop corrective action plan for any items below goal.
        • Maintains pertinent data to facilitate a successful accreditation or regulatory survey at all times. 1.6 5% Analyzes agency performance through completion of monthly reoccurring focused audits:
          • Completes accurate review and audit of clinical records to monitor the clinical quality being documented and delivered by Hospice staff.
          • Completes focused audits as requested to evaluate compliance with specialty programs, targeted initiatives or other items as directed by agency leadership.
          • Ensures compliance standards set by state, accrediting organization, federal and other governing bodies are met through completion of accurate audits.
          • Compiles the results of audit findings in the requested format for easy distribution to leadership and review. 2.0 30% PRODUCTIVITY/USE OF TIME:
            
            2.1 20% Organizes and performs work effectively and efficiently as evidenced by:
            • Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
            • Recognizing and performing duties in an independent manner.
            • All audits completed by established timeline (monthly, quarterly, or weekly)
            • Initiates corrective action plans for deficiencies identified in audits within one (1) month of the identification of the deficiency
            • Accepting personal responsibility for the completion and quality of work outcomes.
            • Meeting assigned deadlines.
            • Meeting productivity expectations.
            • Maintaining a clean and safe environment. 2.2 10% Maintains and adjusts schedule to enhance team performance as evidenced by:
              • Works efficiently to meet the education needs of the hospice service line while also remaining up to date on audit requirements.
              • Reporting to work on time and returning promptly from errands, breaks, and meals.
              • Managing personal work schedule and time off to promote smooth agency operations.
              • Assisting other team members to ensure completion of all work assignments.
              • Demonstrating flexibility with changing workload/assignments. 3.0 20% TEAM WORK:
                
                3.1 20% Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:
                • Communicating in a positive and productive manner.
                • Demonstrating respect for team members.
                • Managing stress and personal feelings without a negative impact on the team.
                • Maintaining positive attitude about assignments and team members.
                • Promoting professional / personal growth of co-workers by sharing knowledge and resources.
                • Working collaboratively and cooperating with other agency employees.
                • Responds to all employees in a courteous, sensitive, and respectful manner. 4.0 20% MISSION, VISION, VALUES:
                  
                  4.1 10% Maintains and promotes customer loyalty.
                  • Responds to all customers in a courteous, sensitive, and respectful manner.
                  • Abides by the confidentiality and ethics policies of Well Care.
                  • Participates in community outreach activities that promote goals and objectives of the agency. 4.2 10% Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:
                    • Practicing personal cost containment by responsible use of equipment, supplies, and resources.
                    • Completing the review period without a formal disciplinary action.
                    • Presenting a clean and neat appearance in personal attire and one's work area.
                    • Performing his / her job in accordance with documented procedures established to maintain the safety and health of patients, employees, and visitors and report any exposure to the appropriate Manager in a timely manner. JOB SPECIFICATIONS
                      
                      1. Education: Graduate from an accredited or approved school of nursing. BSN preferred.
                      
                      2. Licensure / Certifications: Current license to practice professional nursing in the state of North Carolina.
                      
                      3. Experience: Minimum of 1 year medical-surgical or nursing home experience and at least 1 year hospice experience . click apply for full job details

Keywords: Well Care, LLC, Charlotte , Hospice Education and Quality Assurance Coordinator, Education / Teaching , Advance, North Carolina