Client Program Director

Company: Intapp
Location: Charlotte
Posted on: April 1, 2025

Job Description:

As an Intapp Client Program Director, you will be responsible for managing a complex portfolio of software implementation projects and initiatives for Intapp's top tier clients. You will serve as an advisor and corporate ambassador to the client executive sponsor regarding all Intapp services and support initiatives and manage interdependencies across all initiatives/projects while ensuring that value is delivered on time and within budget. You will hold the primary responsibility for program success and customer satisfaction.We're seeking a senior, seasoned professional who is adept at leading large teams and strategic programs.What you'll do:

• Prepare, plan, and lead Steering Committee meetings with client C-suite members.
• Provide leadership and strategic oversight to project managers and other internal stakeholders.
• Ensure that Intapp solutions and initiatives remain aligned with customer strategic goals throughout the project/software lifecycle; hold regular meetings with client stakeholders to ensure that Intapp solutions are not only aligned to strategic goals but that they also are architected to best support client processes.
• Dive into the details in a "hands-on" capacity to assist project managers during critical project phases to ensure that deadlines are met, client expectations are managed, and all risks are mitigated, paving the way for successful delivery.
• Ensure that value is understood and realized by the client at the platform level from the collective interoperability of implemented Intapp solutions; this includes working with Intapp architects/solution engineers to ensure the platform is architected in such a way to maximize value and performance.
• Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders, meeting regularly to garner their feedback, provide them with insight, and to get out in front of and risks and issues as they arise.
• Manage escalations swiftly with senior client leaders, collaborating with the collective team to understand and resolve issues with a laser focus on client satisfaction.
• Manage and drive a program plan, to include interdependencies across initiatives, working closely with the project managers and initiative leads.
• Interact regularly with senior client stakeholders and applicable organizations across Intapp to ensure program success.
• Coordinate quarterly roadmap reviews with senior client stakeholders, working closely with various client departments and the Intapp Product team.
• Manage large subcontractors who may be supporting the Intapp team across various initiatives.
• Negotiate with senior level management (internal and external), as needed, to gain win/win resolutions.
• Identify and match the skills of the project team members with projects and initiatives, including subcontractors, ensuring that they know and understand their assignments; this includes identifying any resource gaps on the client or Intapp teams.
• Leverage and incorporate innovative methodologies, enablers, and best practices to accelerate delivery and time to value to customer.
• Identify new opportunities to add value to the client and collaborate with the services segment leader and the account managing director on business development initiatives.What you'll need:
• A proven track record of successfully leading the growth for a global, signature client in a geo-dispersed, matrixed organization.
• A proven track record of at least 10 years of experience successfully delivering solutions for a diverse portfolio of large complex software products & implementations.
• A minimum of 8 years of experience working in a technology-oriented company.
• Legal, Risk, Accountancy or Strategic Consulting experience a plus.
• A strong understanding of the software development lifecycle and agile methodologies.
• Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction.
• Excellent organizational and administrative skills, must be detail-oriented.
• Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment.
• Self-starter with a demonstrated ability to multi-task.Preferred Qualifications Include:
• Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, Project and Visio).
• Palo Alto, Jersey City or Charlotte, NC is preferred.What you'll gain at Intapp:Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We're committed to creating a modern work environment that's connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:Competitive base salary plus variable compensation and equity.Generous paid parental leave, including adoptive leave.Generous Paid Time Off.Family Formation benefit offered by Carrot.Wellness programs and benefits provided by Modern Health.Paid volunteer time off and donation matching for the causes you care about.Opportunities for personal growth and professional development supported by a community of talented professionals.An open, collaborative environment where your background and contributions are valued.Experience at a growing public company where you can make an impact and achieve your goals.Open offices and kitchens stocked with beverages and snacks.#LI-rm1Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in-person meetings. Please note that Intapp only uses company email addresses, which contain "@intapp.com" or "@dealcloud.com" to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.About UsAt Intapp we're creating a welcoming environment that promotes teamwork, collaboration, and enhanced performance. We bring together the perspectives of individuals from all backgrounds, experiences, preferences, and beliefs to create better outcomes for our clients, our people, and our communities. We foster a culture of individuals who are dedicated to listening to our clients and our partners - and we're focused on innovating our industry, one firm at a time.Intapp software helps professionals unlock their teams' knowledge, relationships, and operational insights to increase value for their firms. Using the power of Applied AI, we make firm and market intelligence easy to find, understand, and use. With Intapp's portfolio of vertical SaaS solutions, professionals can apply their collective expertise to make smarter decisions, manage risk, and increase competitive advantage. The world's top firms - across accounting, consulting, investment banking, legal, private capital, and real assets - trust Intapp's industry-specific platform and solutions to modernize and drive new growth.
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Keywords: Intapp, Charlotte , Client Program Director, Accounting, Auditing , Charlotte, North Carolina